Garden Bag Guidelines
Bag not full
Please phone or email the week before your collection
date if you don’t feel your bag needs emptying. If we come to your house and
the bag is empty a $5.00 (including GST) fee may be incurred to cover our travel
costs. In this instance we leave your bag on site allowing you time to fill the
bag before the next collection date. You can avoid the travel fee if you
contact us and postpone your collection prior to our arrival.
Can't Be Put In Your Bag?
Your garden bag is strictly for
garden waste only. Please do not use the bags for sand, bricks, concrete, food
scraps or rubbish like inorganic
materials, e.g. plastics, paper, metal, rocks, junk, pet litter, glass, NO
Sanitary Napkins, Nappies or Liners etc. Please note: The customer is
responsible for removing offending material ready for clearance before the next
We are a Green Waste Service NOT a garbage collection.
Please do not overfill
It is important that garden bag is not filled above the
frame of the bag. The flaps of the bag must be able to be folded over to
prevent any waste spilling over on your property during transport. Also,
sticks, thorns and other items poking out the top of the bag can be a hazard to
our drivers collecting the bag.
Apple Garden Bags is committed to offering a quality service so if you have longer bits (6ft or
1.8m) of green waste lying around near
the bag such as palm fronds and sticks,
we are happy to scoop these up while we’re collecting your bag so your house is
left neat and tidy.
keep the weight to a reasonable limit.
We are very fair with the weight
limits we accept, but it is not safe for our drivers to load and move
excessively heavy bags. The trolleys we use to transport the bag to our truck
are good but an overweight garden bag is a safety issue for our drivers. For
example, a full bag of lawn clippings can weigh up to 100kg (dry) or 150kg
(wet). Please ensure that all weeds are free of dirt. Again it is a safety
issue for our drivers, we do not want them hurting their backs.
If a bag is overfilled or
overweight we will leave a second bag at your property. Waste can then be
distributed to both bags and our drivers will return to collect them the
following collection date.